ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4
introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic
end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from
models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course
immerses you in the guiding principles, dimensions, and practices of ITIL® 4.
LPi is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4
certification exam voucher and the official
ITIL Foundation Guidance e-book. The e-book reinforces
what you learned in class and can serve as a reference guide for you and your organization as you begin your
ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing
Professional or Strategic Leader certifications. Extra resources with this class also include Sample Papers with
Practice Exam questions and a Study Guide.
Please contact us to provide more details
